Category Archives: accessibility
This edition, like the transportation edition earlier this month, was Anna’s idea!
Gentle reader, be cautioned: comments sections on mainstream media sites tend to not be safe and we here at FWD/Forward don’t necessarily endorse all the opinions in these pieces. Let’s jump right in, shall we?
Disability News Asia: Tata Motors buses for Commonwealth Games in India will be disabled-friendly:
Tata Motors will deliver disabled-friendly vehicles to the Delhi Government for the Commonwealth Games this year.
“We have an extra order to make 400 buses for the Delhi Transport Corporation to be used during the Games, of which some will be disabled-friendly,” Mr Ravi Pisharody, President, Commercial Vehicles, Tata Motors told Business Line.
flightmapping.com: EasyJet face French probe over disability policy:
France’s Transport Minister, Dominique Bussereau, has asked the French civil aviation authority, DGAC, to investigate allegations that easyJet would not allow disabled passengers to fly without a travel companion.
OC Transpo unveiled on Friday its new announcement system that will give riders both visual and audio alerts about upcoming stops.
The $12 million system will include an interior display showing the bus route number and each upcoming stop.
Leah Jane at The Quixotic Autistic: Travelling while Autistic:
I want to note something about travelling while autistic, especially across international borders. It is not easy. These days, flying is difficult enough for neurotypical travellers, but for those of us who are disabled, it takes on a whole new level of struggle, humiliation, and anxiety. My own experience is negligible, but others go through sheer terror in their effort to get from point A to point B.
Harriet Baskas at USA Today: Travelers with disabilities face obstacles at airports (really? really?):
[…]next month the Open Doors Organization (ODO) and the International Air Transport Association (IATA) will host a conference about universal access in airports. On the agenda: tools, technology and training to help both airports and airlines do a better job of serving travelers with disabilities.
Lastly, a quote from Mhairi McGhee of the Haringey Disability First Consortium:
In a city like London, if you can’t get about easily, safely and cheaply, then no matter how many hearing loops, braille leaflets or ramps there are, you do not have real access to services.
That’s from Disabled ‘can’t use’ half of all bus stops in the Hornsey and Crouch End Journal, or, should I say, the ‘Hornsey’ and Crouch ‘End’ Journal.
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Last week, Mathsnerd attempted to sign up for a new GoogleMail (know as Gmail elsewhere) account. I say attempted because this did not go well. At all.
Oh, wait, what’s that, Google? After trying more than three names, I have to go through CAPTCHA to prove I’m a real person? Okay, that’s kind of soon, but whatever. Gee, you sure scrunch those letters together and make them all wavy so that I have a real hard time figuring out what the hell you want me to enter…
Huh, okay, I’ve tried eight times, Google, and I can’t seem to read it well enough that you’re satisfied that I’m a real person. And while you offer a “read-aloud” accessibility option for the CAPTCHA down below for submitting the form (which, incidentally, doesn’t work in Chrome, yeah, you know, YOUR BROWSER!), for the CAPTCHA to keep trying different handles you conveniently don’t offer any alternate options.
Captcha is a sort of Challenge that a user must pass when a program thinks that the user might be a spambot instead of a person. Wikipedia’s article looks useful if you want to learn more about it. It’s certainly not the only Challenge software out there, but it is one that is widely used, especially by Google-related products, such as their web-based email and their blogging software, Blogger. In fact, Google likes Captcha so much they bought the company in 2009, making Google responsible for implementing their accessibility policy.
Some Captchas, including the ones used by Google, have an audio option. I’ve occasionally tried to use the audio Captchas, which are a series of numbers read outloud with a large amount of background noise, designed, I assume, to keep an automated system from being able to distinguish the Challenge. I’m an experienced audio typist, so while I found this irritating, I could cut through it. Earlier this year, Blind Bargains did a study and found that 73% of blind users were unable to succeed at the Captcha Challenge – and blind users, according to Google and Captcha, are exactly who the audio function is designed for. 1
Google has an Accessibility Feedback Form. In order to use it, you must have a Google Account. Depending on any number of factors, your attempt to get a Google Account to discuss their accessibility problem with Captcha could require you to pass a Captcha Challenge in order to prove you are an actual person.
Actually, let me highlight that: In order to tell Google about their problems with accessibility, you need to be able to pass through the inaccessible Challenge.
Those of you who already have Gmail or GoogleMail accounts, you can contact Google to raise your concerns at their Accessibility Feedback Form. The Feedback form has a lot of fields to fill out. I just filled out the one that I felt was most applicable, and it went through without requiring me to put in any more information.
Here is a template you can use. Please feel free to use, edit, or adapt this for your own purposes.:
I was very distressed to learn that Blind users and users with other disabilities were having difficulties in signing up for Gmail accounts through the Captcha challenge. One user has detailed her experiences here: http://accessibility-fail.dreamwidth.org/33494.html , and as well, Blind Bargains reports 73% of their users had difficulties with using the audio version of Captcha: http://www.blindbargains.com/bargains.php?m=5383
I know that Google wants to be a more accessible service for users around the world. I hope that the accessibility people at Google will have the opportunity to look into these complaints and work with various people with disabilities in order to solve these problems.
Thank you for your time.
This is an issue that cuts to the heart of the problems with inaccessible web content. Obviously there are thousands – maybe millions – of blind or otherwise visually impaired users of the internet, but in this increasingly-flashy internet age, where not only information but job applications are going increasingly online, web accessibility is a huge barrier to people’s participation in society. Google, as we all know, is a huge multi-national company with the ability to make an incredible difference by working with users with disabilities in order to make the web more accessible to us. By contacting Google, you will be adding your voice to the chorus asking for greater web accessibility.
- Thank you to Codeman38 for bringing this study to my attention. ↩
Jesse the K hopes you can take a disabled feminist to tea this month. Her previous guest post was 20 Years and a Day for the Americans with Disabilities Act.
These guidelines come out of my experience working on WisCon, a 1000-person annual convention in a recently remodeled hotel.
There are many elements to making your event wheelchair-accessible. While U.S. law requires minimal wheelchair access, never rely on a venue’s general assertion of “oh yes, we’re accessible.” Those little wheelchair stickers? Anyone can buy them and post them at will, even at the bottom of a flight of steps.
There’s an entire shelf of 2-in (5,08 cm) thick books on this topic; so consider this the Twitter version. Links to helpful resources appear on June Isaacson Kaile’s site.
David Hingsburger is a long-time disability rights activist who’s begun using a wheelchair in the last few years. His essay “12 Steps? Me, I’d Rather Sit” captures the frustration of a last-minute change from an inaccessible venue to one that worked for him:
…These things are difficult because while I appreciate everyone’s understanding, I didn’t want it. While I was thankful for the extra effort made to find a room immediately, I didn’t want it. What I wanted was simple. Accessibility.
Accessibility doesn’t just mean I get easily into a building. Accessibility means anonymity. It reduces the need for compassion, understanding, special consideration, to Nil. It allows me to slip in unnoticed and set up quietly. This doesn’t mean it masks my disability, it just makes it mean something very different.…
Verify & report
Do an on-site survey with someone who’s truly familiar with the needs of wheelchair and scooter users. (Not all wheelchair users automatically have this knowledge, just as not all walking people know everything about sidewalk construction. Some non-wheelchair users also have these skills.)
Check for level paths to every area. A single, unramped step is as significant a blockade as two flights of stairs. Wheelchairs need at the very least 36″ (1 m) for corridors and 60″ (1,5 m) to turn around.
Describe any non-conforming areas in your publicity and program: forewarned is forearmed, and it demonstrates that you’ve actually checked the place out. Don’t use the term “wheelchair-friendly,” which has no defined meaning. Do reference any standards the venue meets: “ADA compliant” in WisCon’s case.
Make sure that stages are ramped as well. (Our venue can only ramp one stage at a time. This requires members to self-ID at reg, and program coordination to place ensure the ramped stage and the wheelchair using panelists are in the same room. I know from experience it’s easy to blow this one.)
Wheelchair Parking aka Blue Zones
Providing designated wheelchair parking in all seating areas permits wheelchair users the same freedom to come and go as those using the seats. Well-meaning non-disabled people will often say, “oh, but of course I’ll move a chair out of the way if you just ask.” And from their viewpoint, that’s a one-to-one personal issue. But from perspective of us wheelchair users, it’s a one-to-many problem, since we must ask for seating rearrangement every where we go.
While leaving empty spaces seems like a solution, chairs inevitably migrate further apart, filling them in. The inexpensive and highly effective alternative are “blue zones,” 36 in (1 m) squares outlined with 1in (2,54 mm) blue painters’ tape. It’s bright, stays down on carpet and comes up easily.
If you know how many wheelchair users are in attendance, be sure you make that many blue zones at the big get-togethers. (Otherwise, 1 for every 100 is a rough guideline.) Always have at least one blue zone, especially in the smallest program rooms (where crowding is most an issue). When you have room for two, put one up front and one in the back. The former is great for the wheelchair user who may also have hearing or vision impairment; the latter works well for those of us who get claustrophobic and need to be able to leave right away.
This informational survey is being conducted by The Arc, a national [US] disability organization whose mission is to promote and protect the human rights of people with intellectual and developmental disabilities and actively supports their full inclusion and participation in the community throughout their lifetimes.
The purpose of this survey is to capture the perceptions of individuals with intellectual and developmental disabilities of all ages,and their families, on issues concerning disability support needs across the life spectrum. Responses will be used to help inform disability organizations, services, policy, and public perceptions on issues related to disability supports that you or your family member has now, needs or is anticipated to need in the future. Your answers will remain completely anonymous and confidential. We will not connect your responses and answers to you personally; your identity will remain unknown to staff working on this project unless you choose to provide your name and contact information at the end of this survey.
There are no risks or costs associated with completing this survey.
Respondents needing personal assistance with filling out the survey may have their appointed personal assistant help complete the survey, but responses in the first section of the survey should be those of the respondent, not of the caregiver or personal assistant.
Your completion and submission of this survey indicates that you, or your parent or caregiver, are at least 18 and voluntarily consent to participating. Average time to complete this survey is 30 to 45 minutes.
Copies of this survey may be made available upon request in Spanish, large print and Braille.
The radio station I’ve been listening to for most of my life has a habit, when announcing community events, of indicating whether they are accessible. This generally refers specifically to wheelchair accessibility, although I have heard announcers address other things, like chemical sensitivity, depending on the announcer and the event. The point is, my whole life, whenever I hear community events announced, it has been announced with a note about accessibility. That kind of does something to a person, you know?
The announcers put accessibility in the same rank of importance as event information like where the event is, when it is, what is happening, how much it costs, and who to contact for more information, tickets, reservations, and so forth. As it should be. Because all of this information could determine whether someone can attend; if something is happening this Friday at 1:00, for example, I can’t go, because I’m meeting a friend for lunch. If it costs $40 USD, I can’t go, because that’s more than I want to spend. If it’s in Lakeport, I can’t go, because I don’t want to drive that far…and so forth. The whole point of an event announcement is to provide people with enough information to determine if they want to go to an event, and if they can attend.
I mentioned the fact that the radio station does this on Twitter and got a number of intrigued responses, and the thing that struck me was how radical people thought it was, that the radio station would make a habit of including accessibility notes on event announcements. For me, it’s commonplace, and I expect to see accessibility discussed on posters and other event announcements because I’ve been socialised to expect it; a big part of the reason for this is that I live in Northern California, very close to the Bay Area, where there is a highly active disability community that has agitated long and hard for things like this. In my own town, Fort Bragg, I can’t say accessibility is great. There are a lot of issues I’ve identified and I’m sure there are many more I haven’t. And I’d note that some events here are very bad about providing accessibility information on posters, and are shocked, simply shocked, if I contact organisers to ask, so I’m not pretending that accessibility notes are universally provided, or universally useful, in my little hippie paradise. But they are there.
Accessibility notes, to my mind, serve two important functions.
The first is that they provide a service for people with disabilities. You can know, right off the bat, whether you can attend an event, especially if organisations make a point of using comprehensive accessibility notes. For example, the radio station just aired a spot on a film screening that sounds interesting. It is in an accessible venue, but is the film captioned or will there be an interpreter? Is there an audio description available? This was not mentioned. Having complete notes about accessibility saves people the trouble of making a phone call/sending an email, and also avoids the potential situation where the person on the other end says ‘oooooh yeah, our event is totally accessible’ and you get there and find out it’s not. I think accessibility information should be default with any event announcement; you wouldn’t announce an event without the date, right?
The second purpose, one I was discussing with Anna recently, is that accessibility notes remind people that we exist. Every time you hear an announcement saying something like ‘this venue is not wheelchair accessible,’ that sends a message. Hey, there are people who use wheelchairs! Hey, they can’t get into this event! That’s not cool! Encountering accessibility notes reminds people to think about the accessibility in their own lives and it acts as a quiet reminder; I mean, really, who wants to be the person running an event accompanied with radio announcements basically saying ‘wheelchair/scooter users, parents with strollers, and possibly people with mobility impairments not welcome’?
Another area where I have noticed accessibility notes coming up more and more these days is on recipes online. In part, that’s because I tend to hang out with other people with disabilities, so it’s not like accessibility notes are a Thing in the broader online cooking/recipe exchange community, although they should be. Seeing those notes reminds people that, hey, some people with disabilities like to cook, and, hey, it is really helpful to be able to skim the notes at the top of a recipe to see if you will be able to prepare it. After all, most recipes indicate if they are vegetarian/vegan these days, and many provide notes about common allergens like wheat, dairy, and soy. All this information is considered important because it will determine whether you can make the recipe, so why not add an accessibility note? Something like ‘you will need to lift a heavy stockpot full of water from the sink to the stove’ can be a dealbreaker. (Unless you have one of those rad flexible hose things that lets you fill pots right next to the stove, in which case, can I move in?)
Having accessibility notes does not create universal access. But it’s certainly a step in the right direction, of getting people to think beyond ‘special treatment‘ by positioning accessibility as something broadly relevant to most people, and something of equal importance as ‘who, what, where, when, why, and how.’ Which, for many of us, it is.