Yearly Archives: 2010

Blind & Low-Vision Consumers Left Out in Point of Sales Transactions

Like a lot of consumers in North America, I carry my debit card with me pretty much every where I go. From buying my yummy lattes to buying school supplies to paying for groceries, I use my debit card for probably 90% of my financial transactions. For me, the debit card and PIN system is excellent because I don’t need to carry cash and try and figure out the taxes to be carrying the right amount, or worry about how much money I might lose if I drop my wallet.

This is becoming increasingly difficult for Blind consumers across Canada. While the old debit card machines had a raised number pad, almost always with at least a raised dot indicating the center key (and thus allowing a blind person to orientate themselves and put in their private security code without assistance), new debit machines are being introduced that use dynamic touch screens instead of a number pad.

This puts Blind consumers in a tough spot: Either carry enough money with you everywhere to cover all of your expenses, or give someone else your private security code, your PIN – and give them access to your finances.

Jeffrey at Black Sphere Tech writes:

If you can’t independently verify that you are being charged the correct amount or expected amount, you are liable for the cost that gets authorized through this POS system and no bank or credit card company will help you.

The banks and credit companies use a PIN system for authentication. If you can’t use the [Point of Sale] device, you can’t independently enter your pin. If you give your PIN to another person you are now giving them full independent access to your finances and they have the power to clear you out financially and you are liable and no bank or credit card company will help you. So scenarios where you get a friend, buddy or store employee to enter the PIN for you are not an option.

Blind and low-vision consumers have been raising the issue of the need for point-of-sale transactions to be accessible to them for a very long time. In Everett’s blog post on the subject, Sorry, We Don’t Serve the Blind: inaccessible point-of-sales devices, he points the reader towards articles written in 2004, and I’m certain there are ones from before that since I’ve had a bank card since 1986. As society becomes more and more digital, with fancy touch-screens for everything, the need for the designers of these touch screen devices to consider Blind and low-vision consumer’s needs is greater. Without that consideration, more of the world becomes as inaccessible as, say, a Government of Canada website.

The thing is, as both Everett and Jeffrey point out, it doesn’t have to be this way. Both Google and Apple, leading developers of consumer products with touch-screen technology, have made touch screens accessible to blind users. If I go to use my bank card in an ATM, there is an option there for Blind or low-vision consumers to use assistive technology to make the ATM accessible to them, privately, without needing anyone else to have access to their personal financial information.

I believe, perhaps naively, that this is an oversight, and one that merchants and Interac Inc, the primary provider of Point of Sale devices in Canada would work with consumers to correct. Please take the time to contact Interact and raise your concerns about accessibility for Blind and low-vision Canadians.

Also, be sure to read The epidemic of inaccessible Touch Screen Point Of Sale Devices to blind consumers and Sorry, We Don’t Serve the Blind: inaccessible point-of-sales devices. Jeffrey has started a working group that is going to also lobby on this issue, and you can contact him directly for more information – his contact details on in his blog post.

Recommended Reading for 8 October, 2010

Gentle reader, be cautioned: comments sections on mainstream media sites tend to not be safe and we here at FWD/Forward don’t necessarily endorse all the opinions in these pieces. Let’s jump right in, shall we?

Anna linked to the Australian Broadcasting Corporation’s coverage of this story earlier in the week, now here is Cara’s analysis at The Curvature: Australian Women Report Sexual Abuse in Victoria Psychiatric Wards:

Everyone deserves safety, no matter what their mental health or disability status. But there is an extra responsibility to keep safe those who have been placed in restrictive and vulnerable environments.

stuff to say in class by Amanda Forest Vivian at I’M SOMEWHERE ELSE:

I mean, to me this is common sense and people should already be questioning “non-disabled people>>>>everyone else forever,” but if we really need a study to show that forced normalization in every area of life is really NOT SMART, studying women would be an easy way to do it.

Sorry I’m so inconvenient by Kali at Brilliant Mind Broken Body:

I hate things like this, where it feels like I’m treated as an inconvenience. It’s not like I get some kind of power trip asking for accomodations. I don’t push people around because it’s fun. When I ask for something, it’s because I NEED it, and my health, safety, and ability to continue going to school are jeopardized.

Look, I’m sorry I’m so inconvenient. But if you had to deal with the sheer number of inconveniences I deal with every day because of my disabilities, you’d realize that I’m really asking for very little.

From the U.S. Equal Employment Opportunity Commission, American Apparel Sued by EEOC for Disability Discrimination:

American Apparel, Inc., a clothing manufacturer which operates what it says is the largest garment factory in the nation, violated federal law when it terminated a disabled garment worker while he was on medical leave for cancer treatment, the U.S. Equal Employment Opportunity Commission (EEOC) charged in a lawsuit filed last week.

At the New Zealand Herald: Call to rescue IHC providers rejected:

Health Minister Tony Ryall has ruled out a Government bailout of disability services facing hundreds of millions of dollars debt for backpay arising from an Employment Court ruling.

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Question Time: Household Tips

Question Time is a series in which we open up the floor to you, commenters. We invite you to share as you feel comfortable.

From cooking to laundry to repairs, doing things around the house can be pretty tricky and/or exhausting and/or time consuming when you’re disabled. If you’ve any tips to share that can make your fellow readers’ lives a little easier, share them with us.

If you have suggestions for Question Times, send them to chally at disabledfeminists dot com.

Recommended Reading for 07 October 2010

Warning: Offsite links are not safe spaces. Articles and comments in the links may contain ableist, sexist, and other -ist language and ideas of varying intensity. Opinions expressed in the articles may not reflect the opinions held by the compiler of the post and links are provided as topics of interest and exploration only. I attempt to provide extra warnings for material like extreme violence/rape; however, your triggers/issues may vary, so please read with care.

Deeply Problematic: Paperwork & homework, anxiety & ADD: institutionalized and internalized ableism

Paperwork is a form of institutionalized ableism. Paperwork keeps folks who have issues with anxiety, ADD, and likely other disorders from living, from working, from getting the care we need to treat that which disables us. It makes paperwork a daunting, insurmountable task – and its incompletion perpetuates guilt and sends it further away from actually getting done.

Wired.com: Exclusive: First Autistic Presidential Appointee Speaks Out (Thanks to reader Sara for the link!)

Wired.com: Much of the national conversation about autism in recent years has centered around statements by celebrities like Jenny McCarthy and Jim Carrey who claim that autism is caused by vaccines and other environmental factors, and can be cured by things like special diets, behavioral interventions, and alternative medicine. Is that the most productive conversation we can be having about autism as a society?

Ari Ne’eman: No. There’s a disturbing lack of attention to science in that conversation, but the problem goes deeper than that. What we have is a national dialogue on autism without the voices of the people who should be at the center: those who are on the [autism] spectrum ourselves. Instead of focusing on things like quality of life and civil rights, the autism community has been distracted by narrow questions of causation and cure.

Going back to the dark days of Bruno Bettelheim and “refrigerator mothers,” the focus of the conversation has been on placing the blame for autism, and on trying to make autistic people something we are not and never can be: normal. This focus on a cure has prevented us from actually helping people. There’s been a lot of progress in the disability rights movement over the past 20 years, but people on the spectrum haven’t benefited from it because those representing us at the national level have been focused on causes and cures.

We need to stop making autism advocacy about trying to create a world where there aren’t any autistic people, and start building one in which autistic people have the rights and support they deserve. That’s the goal of groups like ASAN, Autism Network International, and of the neurodiversity movement as a whole.

Orlando Sentinel: Chartari Jones: Sanford girl says bullies ‘spit in my hair’

The Sanford girl whose parents said was teased by bullies on a Seminole County school bus in September opened up Monday about her ordeal on national television.

“They would poke me with pencils, call me names and spit in my hair,” Chatari Jones told NBC Today Show host Matt Lauer while wiping tears from her face with a tissue.

WHERE’S LULU: “This American Life” Spotlights “Crybaby” ADA Lawsuit Filers

The episode starts with the extremely-unpopular-with-ablebodies Tom Mundy, who makes a living suing ADA-violating businesses in Southern California. The show’s producer mentions how in California, disabled people can make $4,000 by suing a business for not being up to code. A lawyer who represents business owners estimates Tom has made half a million dollars in just three years.

The producer then drops the bomb that most people who read this blog know all too well, but that most TABs don’t realize: The ADA is not enforced. The government doesn’t even pretend to enforce it – there is no agency (federal, state, regional, or otherwise) to monitor whether or not businesses are complying. So it’s up to people like Tom Mundy to sue in order to gain equal access.

I’M SOMEWHERE ELSE: [No Title]

First of all, why do people have to have recent documentation? Have there been many cases of developmental disabilities, like ASD, just disappearing? Do people with for example dyscalculia just suddenly get better, and then continue to try to get accommodations because they’re just a shitty person who wants to get a leg up on everyone else?

If you’re on Delicious, feel free to tag entries ‘disfem’ or ‘disfeminists,’ or ‘for:feminists’ to bring them to our attention! Link recommendations can also be emailed to recreading at disabledfeminists dot com. Please note if you would like to be credited, and under what name/site.

Signal Boost: The First Assistance Dog Blog Carnival!

Sharon at After Gadget has just announced that she’s going to go ahead with the Assistance Dog Carnival!

What Will the Assistance Dog Carnival Be About?

Topics will vary with each edition. The host for each edition will announce their theme at least a couple of weeks ahead of time (maybe more, if possible, to give us people with deadline issues a chance to get something in?), along with the deadline for submissions and expected publication date.

I’m very excited about this! Read more about After Gadget.

Teeny Little Super-Meta: The things I can’t write about

And they say that the truth will set you free/but then/so will a lie

— Ani DiFranco, “Promised Land” (2003)

Yesterday, I wrote some things down, intending to use them for a post. The half-post or so that I wrote was inspired by, in large part, bullying-related suicides recently making the national news. It was difficult to write, as much of it was stuff I have kept to myself for a while — both for the sake of those I care about, and for my own mental health.

After I finished writing, I realized that I could not use any of it. Because the thought of  exposing this stuff to an audience was, and is, too painful. I want to believe that writing it down helped me in some way, because otherwise what I wrote exists as just a barely-legible scattering of meaningless words, scrawled on a piece of paper.

There are many things that I can’t write about here on FWD, or on my personal blog. Many of the things that I have experienced are so emotionally fraught that I am reluctant to even consider writing about them, mostly for fear of going into a black hole of emotions from which I may not be able to get out.

There are other reasons, too, such as protecting the people that I care about in any public retelling and/or analysis of these events. Some of these people may not have heard every part of the story, or even every story. There are also people — many of whom have a central role in these painful stories — about whom I do not care, and I would relish the opportunity to textually rip some of these people apart. It would be easy to say, “They ripped me to shreds, and now I will grate them like cheese, using my keyboard. It is payback time.”  Paradoxically, my own selfish concerns about my integrity prevents me from using my keyboard as a weapon.

The twist, of course, is that writing about these things in the “right” way — dispassionately, analytically — might help someone. Posting about things that are painful for me to think about, let alone write about, might reassure someone going through similar issues that they are not the only person who has dealt with some scary things.

And, like many people, I like the idea of helping someone get through rough times, or reassuring someone or someones that they are not alone in facing trying circumstances. Maybe that’s selfish. Maybe it’s part of human nature. Maybe it’s both.

Writing publicly about these things, on the other hand, may get me comments that I do not particularly want to face. This could not have happened. How do we know you’re not just making this up? Do you always have to write about yourself? Let’s look at this objectively. Why can’t you focus on something more important? I’m sure they didn’t mean it like that. Why can’t you just let it go? It was so long ago, anyway. We all have difficulties, what makes you so special? Who do you think you are?

According to the dichotomy of writing for an audience, I should either “get over it” and write about x or y more important topic, or excavate all of these painful things — that is, come forward with them publicly, dissect these less-than-savory experiences and my role(s) in them like a vivisected frog laden with pins to keep it from slipping out of the pan — in order to help others.

I think this dichotomy is bullshit.

But, the main thing is:  Very often, I cannot tell the whole story, for highly specific and extremely personal reasons. I might, in time, choose to reveal parts of these stories. I certainly do not have an obligation to do it all right now.

[Note: The title of this post was partially inspired by Sesame Street’s Teeny Little Super Guy short segments.]

Signal Boost: Request for Article Suggestions in the Canadian Blind Monitor

The theme for the next issue of the Canadian Blind Monitor will be Passionate Pursuits. We want to hear about the things that AEBC members and other vision impaired Canadians are passionate about and the things in which they are involved. Maybe it’s related to community, family, politics, health, education, a vision issue, recreation, work, etc. It can be controversial or about every day life and either positive and negative in nature. Articles from or about family, friends, and other members of the community will also be considered.

For information or to give suggestions, please call 1-800-561-7447 and leave your phone number so that we can call you to determine if you or someone on the CBM team could write an article about your suggestion. You can also email bcooke[@]blindcanadians[.]ca

Deadline for ideas is October 31. Deadline for articles is December 15. See the AEBC website for writer guidelines. The next CBM out in early 2011.

Recommended Reading for October 6, 2010

RMJ at Deeply Problematic: A feminist reading of Achewood, part one: disability and Roast Beef (trigger warning for discussion of ableist jokes)

Roast Beef’s depression is a major theme of his character and the strip. At the outset of his appearance in the Achewood universe, he expresses the wish to commit suicide repeatedly, though he has not mentioned past his first year in the strip. His actions and words (in a distinctive smaller font) are often explicitly steered by his low opinion of himself; depression is a simple fact of him. While sadness is a constant in his his characterization, the portrayal of his disability is far from static: his emotions are fluid, dependent on context, an advantage at time and a palpable pain at others.

Julia at a l’allure garconniere: cultural appropriation: still refusing to see the truth

rather, it’s that images of models, of clothing catalogues, and of white girls in headdresses at concerts that attack and offend us: those of us who feel like these conversations are important to be having, that we have to ask these questions. i am fed up with it. fed up with seeing “Othered” cultures reduced to shitty stereotypes for uncritical (mostly) white people to buy into, as a product, and then to attack me when i ask them to think about what they are wearing, when i ask them why they choose to wear what they wear. is that such an offensive question? is it really us who are so hypersensitive and who take things “too seriously,” or is it you who just wants to refuse to think for two seconds?

mycultureisnotatrend on Tumblr: I received a flood of angry notes and messages after that last post. . . (trigger warning)

We are multifarious people, and no one native cultural symbol can represent us all. It is impossible to dress like “an Indian” without reverting to stereotype. This does not mean all native related things are off limits. But be wise with your choices, stay away from things of great religious significance, and don’t play “dress up.” Moccassins = okay, Warbonnets = not. The line between the two is grey – use caution and respect if you near it.

Roya Nikkah for the Telegraph (UK): Channel 4 criticized for new reality “freak show”

A recent advertisement in Fame Magazine, a celebrity magazine, seeking recruits for the six-part series said that the show “will place two people who are defined by the way they look … in close proximity to each other”.

It added: “Our participants will get to live together in a specially constructed space. Over a number of days, they will explore each other’s lives in the real world.

“They will be challenged to look beyond the mirror and step into the shoes of someone for whom looks have a completely different meaning.”

Gary Marx and David Jackson for the Los Angeles Times: Pact to decrease number of mentally ill in nursing homes

A Chicago federal judge has approved a landmark agreement that will enable thousands of people with mental illness currently living in nursing homes to move into community settings that experts say are more appropriate and less expensive.

If you’re on Delicious, feel free to tag entries ‘disfem’ or ‘disfeminists,’ or ‘for:feminists’ to bring them to our attention! Link recommendations can also be emailed to recreading at disabledfeminists dot com. Please note if you would like to be credited, and under what name/site.

Record of the Dead

Trigger Warning for discussion of abuse and murder of people with disabilities.

This list of September media reports about people with disabilities murdered or dying under strange circumstances is presented without commentary, but that doesn’t mean that there’s nothing people may want to discuss about it in comments. I do not believe for a moment that this list is complete. It is sorted alphabetically by last name. Almost all links are to news reports.

Joseph Abdo, 68, multiple sclerosis, Castleton Corners, NY. Died in a house fire.

Shah Amin, 19, “intellectually disabled”, Marsiling, Singapore, September 26. Found strangled in his hotel room after the body of his father was found in a nearby park.

Leosha Barnett, 17, epilepsy and undefined mental disabilities, Fort Worth, Texas, May 21. Starved by her mother and sister.

Deborah Boudreaux, 60, cerebral palsy, Houston, Texas. Strangled in her bed. 2 people have been charged, one of whom lived in the same building.

Jeffrey Bishop, 53, undefined physical disabilities, Louisville, Kentucky, sometime in the first week of September. Strangled by roommates/care-givers, who left his body in the basement so they could collect his disability cheques. [Indictment]

Kimberly “Kimmie” Daily, 16, developmentally disabled, Puyallup, Washington, August 17. Raped and murdered. A neighbour is charged in her death.

Jennifer Daugherty, 30, “mentally disabled”, rural Pennsylvania, February. Tortured to death by “friends”, one of whom wants charges dropped.

Payton Ettinger, 4, “mental and physical disabilities”, Greensburg, Indiana, May 17. Malnutrition and dehydration. He weighed 12 pounds at his death.

Earl Handy Jr, 39, Deaf, Conroe, Texas, September 24. Found dead in his cell from suicide. [He was in isolation to protect him because he was Deaf]

Ernie Hernandez, Jr., 37, “mentally disabled”, Modesto, California , August 14. Stabbed to death.

Gerren Isgrigg, 6, unstated “severe medical issues”, Wylie, Texas, April 15. Left exposed in a wooded area by his primary caregiver, his grandmother, he died two days later. “She felt like she was being punished by having to take care of the child.”

Albert David Jenkins Jr, 53, undefined disablities, Mobile, Alabama, May 2008. Shot in the back 7 times; the shooter plead guilty.

Reyal Jensen Jardine-Douglas, 25, undefined mental illness, Toronto, Ontario, August 29. Shot by police called by family for assistance.

Frederick Jones, early 20s, “outpatient care”, Kansas City, Kansas, September 3. Fatally shot at a gas station, died in hospital.

David Lauberts, 50, “developmentally disabled”, Greeley, Colorado, September 2009. His brother pleaded “no contest” to charges of criminally negligent homicide. Cause of death included “active caretaker neglect”.

Teresa Lewis, 41, “She’s not mentally retarded, but she is very, very close to it”, Jarrat, Virginia, September 23. Lethal injection.

Tia McShane, age at death unknown (would now be 11), cerebral palsy, Pensacola, Florida, remains found September 30. “A disabled child’s remains appear to have been found in a Pensacola storage unit, bringing a heartbreaking end to a month long search for a girl whose absence raised no alarm for years.”

Darren O’Connor, 19, partially paralyzed, South Tyneside, UK, July 7. He was discovered with breathing difficulties while in police custody and died in hospital.

Jeremy Price, 18, “had an IQ at the level of mental retardation” and had escaped from a mental health facility, Mattapan, Massachusetts, September 6. Shot by police officers.

Richard Roy, Down Syndrome, St. Jude, Quebec, sometime before September 6. Starved to death after his brother and caretaker died. [More details]

Rylan Rochester, 6 months, “thought to be autistic”, Boulder, Colorado, June 1. Smothered by his mother.

David Skelly, 53, “learning difficulties”, Liverpool, England, September 14. Punched to death by an unknown assailant.

Rohit Singh, 7, “physically challenged”, Bathinda, Punjab. Hammered to death by his father.

Regina Wynn, 87, Alzheimer’s, Richmond, Virginia, Early September. Abuse and Neglect, she died in hospital with bruises on her chest, abdomen, arms, hands and on the front of her head.

John T. Williams, 50, deaf in one ear, arthritic, Ditidaht member of the Nuu-chah-nulth First Nations of Canada’s Vancouver Island, living in Seattle. Shot four times in the chest by police officers. [Hundreds Protest police shooting of Native American Carver, Here is a petition you can sign]

Two unnamed men, 87 and 83, “wheelchair bound” and “senile dementia”, Madrid, Spain, September 18. Died after being left in a hot van for 11 hours.

Recommended Reading for Tuesday, October 5, 2010

Another fast & furious recommended reading today, folks! Yay for busy schedules all around, right? I am glad I try to keep up with the news, though, because I learned that legislation passed in the US that will enforce captioning and descriptive audio! I don’t actually have a t.v., but the last time I stayed in a hotel I was very excited to learn that descriptive audio is used regularly on at least some Canadian stations. I’d love to see it, and proper captioning, available everywhere.

But, enough random commentary from me. Links for everyone!

I Am PWD: New Study Reveals Lack of Characters with Disabilities on Television

October is National Disability Employment Awareness Month and a new report released today on minority representation on broadcast television shows that scripted characters with disabilities will represent only one percent of all scripted series regular characters — six characters out of 587 — on the five broadcast networks: ABC, CBS, The CW, Fox, and NBC. Not only is this invisibility in the media misrepresentative of people with disabilities, it also means few opportunities for actors with disabilities to be cast.

yasonablack in ontd_feminism: These Will Be The Only Things I’ve Learned From “Higher Education”

I had put so much work into college. I had fought through anxiety and panic attacks and mind-numbing boredom with classes. I always handed in my essays on time (except for that one), I took tests on time and finished them early, and I showed up for the majority of classes. I even participated in class on low anxiety days. I always made sure that college and education came before anything else, before a social life, before internet, before anything else. So I assumed that all I had to do to get back on an even playing field at school was meet with the school’s disability office and all would be good. Sure, I was disabled, but I could find alternate ways of getting around things. I had to. Everyone kept telling me how much harder it would be to get a job, so graduating would be even more important than ever. No one told me how much harder school would be.

One of the first things I’ve ever learned at college is the able-bodied rules of dealing with disabled classmates/students.

Lisa at Where’s the Benefit: The Human Cost of Benefit Cuts

Any loss of life is tragic. I hope that at least his death can serve as a wake up call to those attacking us that their actions do have very real consequences. Ultimately I would like to see Paul’s death prevent any more disabled people being put in the economic position where they feel that death is their only option.

Quotidian Dissent: Sitting In Wheelchairs, Standing Up For Their Rights [This is an internet news source about the ADAPT protest, so the language is a lot of “wheelchair bound” and “how brave!”]

The central focus this year is nursing homes. According to the group, programs like Medicaid favor nursing homes, which they say provide a lower quality of life, as a means of caring for those who need assistance. “I’m protesting to get people out of nursing homes all over the country. I’m here for them, because they cannot come down here themselves, and I can,” says Wallach.

Having lived in a Rochester nursing home until recently, Wallach is adamant that nursing home residents “have no rights. They eat what they’re served. They get a shower once a week! That’s it. There is nothing for them to do in a nursing home.”

In The News:

US: 21st Century Communications and Video Accessibility Legislation Passes. “The legislation requires captioned television programs to be captioned also when delivered over the Internet and requires video description on television for people with vision loss.”

Canada: Bus stop call system hits bumps. “A few glitches still need to be worked out in the new automated next-stop call system being installed on OC Transpo buses this week, according to riders.”