Comments on: Tell Us About Your Visit…

By: Norah

Norah — Tue, 12 Jan 2010 10:28:29 +0000

I can’t usually even fill in those surveys. The questions confuse me too much so they usually end up looking rather empty with 2/3 of the answers saying “I don’t get the question” or “Be more specific” or whatever.

By: Ouyang Dan

Ouyang Dan — Tue, 12 Jan 2010 05:02:10 +0000

Yeah…surveys. Blergh.

Adelaide, I would be more inclined to agree if they weren’t TRICARE doctors. I don’t think they qualify as “small business” since they insure one of the world’s largest organization. My doctors get paid the same way my husband does.

One solution I have, however, is that I do make efforts to go to the Community Forums we have on Post, to voice my concerns that while I am glad they are interested in what we have to say about our care, I wish they would allow us to critique the actual providers of that care. I did read recently in Stars and Stripes online that there is going to be a focus group set up to field feedback on military provider visits. Sounds like my cuppa.

By: Rainbow

Rainbow — Tue, 12 Jan 2010 01:08:27 +0000

I’ve been sent a few copies of a questionaire about a hospital stay and surgery I had over six months ago but as they don’t send it in an accessible format then I don’t see why I should do them the courtesy of returning it. Besides I’m pretty sure the hospital management are aware of my thoughts on my stay in hospital since I was visited by the chief executive as a result of several complaints I lodged at the time about the post-operative care I received, the poor standard of nursing care and the hospital infection I contracted due to a poor standard of cleaning, and all this in private health care, I’d have been much better off on the NHS! I’m still recovering from the infection I contracted and so the last thing I want to do is fill in a friendly little survey so that they can ‘help maintain our high standards of patient care’!

By: Adelaide Dupont

Adelaide Dupont — Mon, 11 Jan 2010 22:31:04 +0000

Those forms are probably a consequence of accreditation, and reflective of the fact that health care has become a business.

Yes, your doctor is a small business owner, and expects to be billed that way.

By: Astrid

Astrid — Mon, 11 Jan 2010 21:43:01 +0000

Ha, LOL. Reminds me of the survey I was sent by my health insurance company in 2008. I had been “selected” as a mental health consumer to answer their questions about the quality of care. Well, let me say I was pretty much warehoused at that place, got absolutely no treatment and was threatened into compliance at the time (that later changed to just ignoring my problems). The survey disclaimer said that you’d need to discuss complaints with your treatment provider first, and I wasn’t going to raise any concern with Dr. Because-I-Said-So, who believed my condition (which she knew just enough about to throw its diagnostic criteria at me as an explanation for why I was upset everytime I was) called for all this. The survey went straight into the trash can. Another time, I was surveyed about my “last six months” on a psych ward, while I’d just moved wards a few weeks before and the new one is better.